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Emergency Support

Most Famhost applications require a two-way connection. We encrypt the data and confirm that the user is authorized to run the application. It is possible to be able to surf the Internet but not be able to run our application. It is also possible to run our application and not be able to go to browser and web based applications.

If you can't run an application that you know is authorized to run on your device, please call 800-658-1676 24/7 or click the chat button below. Please click here first and give us your IP address.

Famhost Newsletter
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Problems with known Internet connectivity, wireless service, or Famhost updates and scheduled maintenance services will be updated here. This information is posted as a customer courtesy only and is not a service level agreement or other commitment. Any major scheduled services that will affect critical services will be sent via email to the customers affected. To subscribe to the notifications or change your preferences call 800-658-1676 (ask for Cozy) or send an email to .

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All Famhost, JaRay, Linkwriter, and GPS critical systems are functioning normally.

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Posted 1/24/09

 

Notice: Planned maintenance window for Wednesday January 28th, 2009 at 00:00 CST (midnight on Tuesday night).

 

During this maintenance window we will be replacing a Power Backup system that runs our core networking equipment. This will affect all Famhost customers for brief periods. We will be taking advantage of this maintenance window to reboot two core routers.  These reboots should take 5 minutes or less. However, it is possible that you may not be able to log in for slightly  longer.

 

Incoming mail, pen traffic, and gps locations will continue to be accepted by us but will not be delivered until after the maintenance is complete. Outgoing paging may need to be resent.

 

This maintenance window is scheduled to take approximately 30 minutes. Actual outage time should be considerably less.

 

We apologize for any inconvenience this outage may cause but this upgrade is necessary in order to replace UPS batteries and make a few other power related changes.

 

If your Internet Service Provider is have trouble connecting to the Famhost server farm, please call 800-658-1676 and we will provide you with alternative access logins.

 

The Internet Traffic Report monitors the flow of data around the world. It then displays a value between zero and 100. Higher values indicate faster and more reliable connections.

The Internet Traffic Report monitors the flow of data around the world and is updated on this page displaying a value between zero and 100. Higher values indicate faster and more reliable connections.